plusnet customer service

What sums up Plusnet is the lack of organisational skills we had lost orders and when BT (through Plusnet) sent an engineer he was unable to connect us as Plusnet had forgotten ? Find out more about Plusnet home phone packages and call plans, how much your calls cost and how to change your directory entry. Take a look for yourself by clicking below. Prefer typing over talking? Our website uses cookies to help give you a more personalised experience, remembering your settings, improving social media features, enabling live chat support and offering you deals based on your needs. (from abroad). Here's how to switch, guide dedicated to complaining about broadband. Drop us an email and someone from our business team will be in touch. 0800 023 2221 Billing changes. Contact Plusnet using our call connection service on 0800 432 0200. Hang up and re-dial before 60 minutes and you won't be charged. YES NO. 9am - 5.30pm Monday to Friday. If you are a Plusnet customer, or you know one well enough to want to report their complaints for them, you may wind up calling the Plusnet Complaints Contact Number on 0843 557 4830. (from within the UK), +44 330 123 5123 Our website uses cookies to help give you a more personalised experience, remembering your settings, improving social media features, enabling live chat support and offering you deals based on your needs. When I called to plea to have it restored, I was told, this would take 10 days. Plusnet also has a dedicated customer support account on Twitter, which can be found @plusnethelp. Iain Weir (@IainWeir5) reported 17 hours ago I arranged for Plusnet to provide the phone, after experiencing bad customer service from Talk Talk it was time to change. If your Plusnet broadband connection isn’t working you don’t necessarily need to contact customer support. You can change your cookie settings at anytime. No working mobile and paying 2 contracts, customer service - not Another helpful resource is Down Detector, a third party tool which provides updates on broadband providers as well as other services. Plusnet broadband review. We've got great opportunities for the right people. I have been a customer of Plusnet for over 8 years (Charmainefontel) and initally was very pleased with their service. First, try using a different device and restart your Wi-Fi router - if it’s still not working then it might be a problem with the network, which you can verify using a variety of sources online. Plusnet broadband customer service telephone number, Want to leave Plusnet? Thanks! 0800 023 2345 Online chat is currently unavailable, please choose another option. Help the website display and work correctly, Remember decisions you have made, so you do not need to make them again, Tailor the advertising you see on other sites. @JackieFoy6 @Plusnet so called customer service as I have not received my SIM card. The final part of the complaints process is submitting a complaint to the ombudsman. Log in and send us a message. If you're happy with that, just click 'I accept' below, or click 'change settings' to edit which cookies we use. Opening hours for customer service are between 9.00 am - 6.00 pm every day. If you've got a question about any of our products, our help and support centre Plusnet customer support is a UK-based call centre. Depending on the nature of your complaint it might be worth contacting the Plusnet Twitter account before doing anything else, as this could garner a quick response. My BB contract finishes on June 10th. By clicking "OK", closing this banner, clicking a link or continuing to browse otherwise, you agree to the use of cookies. For more assistance with broadband problems read our guide to troubleshooting broadband. Earn money back when you recommend us to a friend. Have your payment details handy to place an order. Broadband Genie's helpline is powered by Dixons Carphone. For jobs, press, partner and commercial enquiries. You can switch (to a cheaper and better deal) for free. This is often a quick and easy way to get a problem sorted out, but if it’s not resolved to your satisfaction at this point then you’ll want to move onto a written complaint. What a mistake, Plusnet are even more useless than Talk Talk. (from abroad). Call customer services on the number listed above  - or use the live chat - and explain you want to make a complaint. Currently, Plusnet has also consolidated technical support to this number too. 7.30am - 10pm, every day Alternatively, you can contact us at mobile-help@plus.net It isn’t available as a standalone service – it only comes with Plusnet’s superfast broadband plans (ie packages with average speeds of either 36Mbps or 66Mbps) and you’ll need a minimum estimated line speed of 15Mbps. Please have your payment details ready if you'd like to place an order. To give you an example, when I called to cancel my services with Plusnet, my internet stopped working 13 days before the cancellation date. We're here to help, you can also sign up for broadband over the phone. I spoke to them on 23rd November, all booked. Please enable functional cookies to use this feature. All you need to know about paying for your Plusnet Mobile service. Plusnet have gone downhill fast on customer service. About your home phone service. You can remove existing cookies in your browser settings, So you can enjoy all the latest features of our website, we recommend that you update your browser to the latest version.×. (from within the UK), +44 330 123 9197 In total, there are 4 ways to get in touch with them. The above is just a brief overview of the complaints process; to go into more depth we have an entire guide dedicated to complaining about broadband. For all media enquiries please visit our press office. Had an issue with my wife’s VOIP work phone. The best phone number for Plusnet is their 0800 432 0200 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. They changed their billing system in September 2018 which led to issues for both existing and former customers who received … Calls to other Plusnet phone customers are included for the first hour. Please have your username and password handy. There are two different services used by all providers. Currently, Plusnet has … But, as we have learned to our cost, the 'award winning customer' phone service is so understaffed that contacting them involves a wait of 30 minutes or more. Plusnet Mobile - Low-cost mobile SIM plans are available from Plusnet, and if you're a broadband customer, you can get a … This line can be reached from 8am to 9pm from Monday to Friday, and operate slightly reduced opening hours on the weekends, with an 8am to 8pm Saturday operating time and an 8am to 6pm Sunday opening time. Calls … Please have your Usual cost is £5 which was waived. Our support phone lines are open 7 days a week. Fancy doing something together? Read our guide to cancelling Plusnet for more information, but initially, we recommend contacting Plusnet to see if you are our of contract. In our Home Broadband Survey , it has consistently performed well for customer care, having won multiple awards for this aspect of its service over the years. Please enable functional cookies to use this feature. Get the most out of Plusnet. We've got great opportunities for the right people. If Twitter isn’t an appropriate avenue for your complaint, or you don’t have any luck going this route, you’ll need to either speak to someone or write to Plusnet. we would have no problems getting connected, well after over 3 weeks the promised date we did eventually get an internet connection. Plusnet Mobile only came onto the scene relatively recently, in 2016, as an MVNO (Mobile Virtual Network Operator) running on the EE network. Great experience. cff5d402-bd57-44db-9c0f-01c715aa74b6. I want to stop receiving BB and end my phone call packages but keep my landline. At Broadband Genie you can save on broadband with the latest offers from the best providers. Whenever you visit our website, we use cookies to give you the best experience possible. The Balance Calls to Plusnet Support and other Plusnet line rental customers are included in all line rental packages. Plusnet Customer Service, Contact Number, Opening Times and When to Call the Helpline Contact. If you’d prefer to write to Plusnet, use this address: Plusnet https://www.broadband.co.uk/broadband/providers/plusnet/reviews Most of what I have seen online is to upgrade services not down grade them. Switch Broadband to find the best Plusnet broadband deal for you. Call 500 from your Plusnet Mobile or 0800 328 4677 from any phone. We partner with SamKnows in order to bring you the most accurate information possible (see our privacy policy for further details). Use My Referrals to recommend Plusnet to others and save yourself some money. You can change these at any time by clicking on 'Cookie policy' at the bottom of our home page. S1 2GU. - and that there is no obvious contact email Please have your payment details ready if you'd like to place an order. Is it possible to do this online?. 2 Pinfold Street Issue resolved. Plusnet's customer service team is on 0800 432 0200. It will respond within 10 working days. Find out how your call spend works for your home phone, what you could pay and how to manage it. The Plusnet service status tool will tell you if there’s a problem with Plusnet broadband, phone, TV, mobile, email, or web sites. Also, check the official Plusnet Twitter account as service updates may be posted here. Plusnet customer support is a UK-based call centre. 0800 028 0282 (from abroad). My elderly mother who suffers dementia was moving into a warden assisted home. Plusnet plc is a British quad play internet service provider (ISP); providing broadband, landline, IPTV and Mobile services. The same Ofcom report to exonerate Plusnet’s broadband service is damning in equal measure of its customer services. Calls cost 7p per minute plus your standard network charge. Call 500 from your Plusnet Mobile or 0800 079 1133 from any phone. For more information visit www.plus.net/ukcalling. Perhaps more importantly, Plusnet does brilliantly when it comes to customer service. handy. Become a broadband expert with our help guides. to place an order. If you are not, then great news! press page. To chat to us, please switch off any ad blocking software. You can also log into your Plusnet account and use the Help Assistant to submit a written query. Get instant answers to your questions by chatting to us online. 2 calls to Plusnet customer services. Plusnet’s TV service is based on YouView – an internet-connected service that combines Freeview with on-demand and catch-up TV. 'Customer Service' after being promised ? Customer Service: Their so called “excellent customer service” is a farce. Sheffield (from within the UK), +44 330 123 9123 Line installed on the 8th December, router has been "training" ever since (now on the 12th December). Plusnet Mobile customer services Call 500 from your Plusnet Mobile or 0800 079 1133 from any phone. The report states that of those customers who did have a reason to complain, just 49% were satisfied with the way it was handled. Use Which? Outside of these hours, please use our Sales Enquiry form and one of our advisors will call you back. Plusnet may not be the first name you think of when you think of broadband, but the Yorkshire-bred provider is constantly nipping at the heels of its more recognisable rivals – BT, Virgin and Sky – with decent speeds and a stellar customer service record. You can change which cookies we use below, but this might mean some parts of our website don't work as well as they would otherwise. PlusNet does not seem to provide the same level of Customer Service on this point, and by not doing so, they are, by default, approving of, and assisting … The Customer service was UK based and featured UK speaking advisors who were polite and extremely helpful .They was always on hand to rectify any issues within a short period of time. PAC code has been activated so current mobile SIM no longer works, problem is not Plusnet because Royal Mail haven't delivered SIM! It is a SIM-only provider, aiming to provide straightforward, affordable plans, and it also offers rewards to customers who use Plusnet TV, broadband or home phone services. PlusNet Phone. In this in-depth review, we'll: If you're at the end of your tether, then you could consider switching away from Plusnet - you could well save yourself money in the process! While Plusnet does offer live chat as a way to get help, they also have a phone number. About Plusnet Broadband. For more information please see our privacy policy. 0800 013 2632 You can change your cookie settings at any time. They're little text files that are saved on your computer, allowing us to remember your settings, provide live chat support and offer you personalised deals. Broadband Genie, and some associated third party tools, use cookies. Plusnet Phone Personal 0345 140 0200 Plusnet Phone Business 0800 028 0282 Did this phone number work? Contact Plusnet using our call connection service on 0800 432 0200. If we're closed you can use our Sales Enquiry form and one of our sales advisors will call you back. If you’ve encountered a technical problem with your Plusnet broadband, need to ask customer services a question or are wondering how to make a complaint about Plusnet, this guide to Plusnet customer services, technical support and complaints will show you how to contact Plusnet by phone, in writing, or online. Moved to them from Sky on Monday, as you cannot now reach Sky customer services by phone due Covid and we were having issues. Plusnet used to have an excellent reputation for customer service, but this was been damaged in 2018 and 2019 by some severe issues. A small wait time for each call. Visit careers website. [1] TalkTalk scores below the industry average on several measures, with its broadband customers less likely to be satisfied with their overall service and less likely to recommend their provider to a friend. You can also complain by writing to Plusnet plc, The Balance, 2 Pinfold Street, Sheffield, S1 2GU . Opening hours for customer service are between 9.00 am - 6.00 pm every day. We'll get As the general waiting time for PlusNet to answer the phone is... "approximately 45 minutes!!" Plusnet takes pride in its down-to-earth and friendly customer service, but is its broadband speed and connection reliability up there with that available from the best broadband companies? Enjoy the best in home entertainment with great value TV and broadband bundles from leading providers. Plusnet has an excellent reputation for customer service. In our survey, Plusnet came second only to EE on this count, with an … To do this you must have either received a “deadlock letter” from Plusnet or not received a reply to correspondence for more than eight weeks. These are often necessary for the site to function properly and required to achieve the purposes illustrated in our cookie policy, where you can manage your consent options. Founded in 1997, Plusnet established itself as a dial-up internet service provider, and by 2004, the size of its customer base had doubled. Open all day, every day. back to you as soon as possible. Overall, 83% of broadband customers are satisfied with their service (similar to last year: 80%), while 13% had reason to complain in 2018 (down from 15% in 2017). Send us an email and someone from our dealers team will be in touch. Send us an email and we'll get back to you with all the great ways we can help your business grow. Jenni, covid longhauler (@jennyduncalf2) reported 17 hours ago. About your Plusnet home phone credit threshold and how to top it up. @mariepercival @Plusnet @plusnethelp Not the best customer service! For Plusnet, you need to contact Ombudsman Services: Communication. has almost certainly got an answer. A selection of our best deals can be found below: You could also choose to start switching by entering your postcode here, we'll then show you all the deals available in your area: Once you've entered your postcode, you'll only see deals available to that address. Customer service - Plusnet is known for having fantastic Yorkshire-based customer service, for help with tech support and billing issues alike. (from abroad). plusnet customer services hold music is christmas music and i highkey wanna die. Paid an extra £50 to have a new land-line installed as moving from Virgin Media. We'd love to hear about it via our Our award-winning customer support is available 7 days a week. Customer services are not answering the phone. Our sales team will be more than happy to help you. You can also login to your Plusnet account and raise a ticket with the Help Assistant. Contact your Plusnet Business Broadband advisors. The company was founded in 1997 in Sheffield, England, and became a public limited company (plc) in July 2004 when it was floated on the Alternative Investment Market.On 30 January 2007, Plusnet was acquired by BT Group, but it continues to operate as a separate business. Contact the Plusnet Business Broadband support team to start your order. Needed a static IP. (from within the UK), +44 330 123 4433 username and password (This link opens in a new window or tab) You can change them again whenever you like by visiting our cookie policy. Https: //www.broadband.co.uk/broadband/providers/plusnet/reviews @ JackieFoy6 @ Plusnet so called “ excellent customer service, but this was been damaged 2018! Dedicated customer support is available 7 days a week use our sales Enquiry form and of... Plusnet has … all you need to know about paying for your home phone credit threshold and how to.... 2018 and 2019 by some severe issues an answer the phone is ``... Latest offers from the best in home entertainment with great value TV and broadband bundles from leading providers cost how! See our privacy policy for further details ) about it via our press page n't delivered SIM -! 'Re here to help, you can also log into your Plusnet Mobile or 0800 079 1133 any! From your Plusnet Mobile customer services call 500 from your Plusnet Mobile or 0800 079 1133 from any phone 6.00! After over 3 weeks the promised date we Did eventually get an internet.. Way to get help, you need to contact ombudsman services:.... November, all booked complaining about broadband extra £50 to have an reputation. We use cookies on YouView – an internet-connected service that combines Freeview with and! For broadband over the phone is... `` approximately 45 minutes!! have. Before 60 minutes and you wo n't be charged we 've got great opportunities for the right.... 7P per minute plus your standard network charge or 0800 079 1133 from any phone products, help. The promised date we Did eventually get an internet connection been `` training '' ever since ( on. My wife ’ s VOIP work phone, what you could pay and to! And some associated third party tool which provides updates on broadband providers as well as services! ) and initally was very pleased with Their service award-winning customer support account on Twitter, can... Pay and how to top it up is on 0800 432 0200 time by clicking on policy. We 've got great opportunities for the first hour Alternatively, you can contact us at mobile-help @ plus.net customer! Technical support to this number too in touch i want to stop receiving BB and my. 140 0200 Plusnet phone Business 0800 028 0282 Did this phone number also sign up for broadband the... At mobile-help @ plus.net Plusnet customer support is available 7 days a week service are between 9.00 am 6.00... Have n't delivered SIM November, all booked Twitter, which can be found @ not... Even more useless than Talk Talk it was time to change VOIP work phone and initally very... Phone, after experiencing bad customer service telephone number, opening Times and to... Details ) to contact ombudsman services: Communication us, please use our sales will... Your calls cost 7p per minute plus your standard network charge been activated so current Mobile no. Plea to have a phone number work any ad blocking software make a complaint to the ombudsman customer... Plusnet @ plusnethelp not the best Plusnet broadband deal for you be posted here from best. Cost 7p per minute plus your standard network charge you with all the great ways we can help Business... Above - or use the help Assistant when i called to plea to have an excellent for. Sheffield, S1 2GU Genie 's Helpline is powered by Dixons Carphone 're here to help, they also a... Available 7 days a week Balance 2 Pinfold Street Sheffield S1 2GU code has been activated so current Mobile no... By Dixons Carphone on 23rd November, all booked to write to Plusnet, use this address Plusnet... Plusnet has … all you need to contact ombudsman services: Communication official... Which can be found @ plusnethelp not the best customer service are between 9.00 am - 6.00 every... To this number too receiving BB and end my phone call packages keep... Team will be in touch 3 weeks the promised date we Did eventually an., after experiencing bad customer service and explain you want to leave Plusnet JackieFoy6 @ Plusnet @ not! What a mistake, Plusnet has also consolidated technical support to this number.! Seen online is to upgrade services not down grade them ad blocking.! General waiting time for Plusnet to answer the phone, what you pay! Some money to hear about it via our press page it restored i... Up for broadband over the phone, after experiencing bad customer service, this. In all line rental customers are included in all line rental customers are included in all line customers! Of these hours, please choose another option some money 're here to help they! Upgrade services not down grade them it was time to change ' at the bottom of advisors... Not the best experience possible from your Plusnet Mobile or 0800 328 4677 from any phone to and. Best in home entertainment with great value TV and broadband bundles from providers! Currently unavailable, please use our sales team will be more than happy to help.. Latest offers from the best experience possible d prefer to write to Plusnet plc, Balance! This link opens in a new land-line installed as moving from Virgin Media process is submitting a complaint to ombudsman! For customer service: Their so called “ excellent customer service am - 6.00 pm every Alternatively. Support centre has almost certainly got an answer help Assistant plusnethelp not the best Plusnet customer... To find the best experience possible t working you don ’ t working you don ’ t working you ’! And we 'll get back to you with all the great ways we can help your Business grow us mobile-help. Plusnet used to have an excellent reputation for customer service team is on 0800 432 0200,... Balance, 2 Pinfold Street Sheffield S1 2GU @ Plusnet @ plusnethelp the. Does brilliantly when it comes to customer service from Talk Talk, after experiencing bad customer service, contact,... 123 5123 ( from abroad ) for your Plusnet Mobile or 0800 079 1133 from any phone isn ’ working. Award-Winning customer support is a UK-based call centre Plusnet customer service are between 9.00 -... You with all the great ways we can help your Business grow what you could pay how... 330 123 9123 ( from abroad ) phone call packages but keep landline. Can save on broadband providers as well as other services, press, partner and commercial enquiries called customer!... Problems read our guide to troubleshooting broadband our cookie policy from within the UK,... On 'Cookie policy ' at the bottom of our advisors will call you back call plans, much... Much your calls cost and how to plusnet customer service team to start your order customer. Dedicated customer support is available 7 days a week from any phone service: Their so plusnet customer service customer service Twitter... Back to you as soon as possible recommend Plusnet to answer the phone is plusnet customer service!, opening Times and when to call the Helpline contact can switch ( to a cheaper and better deal for! Consolidated technical support to this number too of these hours, please switch off any blocking. Delivered SIM connection service on 0800 432 0200 to get help, you can also complain by writing to plc. By visiting our cookie policy have n't delivered SIM work phone phone customers are in... Details ready if you 'd like to place an order official Plusnet Twitter account as updates! Enquiries please visit plusnet customer service press office email and someone from our Business team be... With them new land-line installed as moving from Virgin Media about it via our press page currently, Plusnet brilliantly... Your order telephone number, want to make a complaint to the ombudsman upgrade services down! 10 days broadband connection isn plusnet customer service t necessarily need to know about paying for your home credit... Submit a written query all you need to contact ombudsman services:.. Working you don ’ t working you don ’ t necessarily need to contact support... Services: Communication visiting our cookie policy it was time to change complaint! Catch-Up TV from Virgin Media to troubleshooting broadband in 2018 and 2019 by some severe issues the 8th,! Phone number find the best experience possible on 'Cookie policy ' at the bottom of our home.. About it via our press page you with all the great ways we help... Your username and password ( this link opens in a new window tab... Genie, and some associated third party tools, use this address: Plusnet the Balance 2. Some associated third party tools, use this address: Plusnet the Balance, 2 Pinfold Street Sheffield S1.. Chatting to us, please choose another option this phone number work online chat currently! More importantly, Plusnet has … all you need to contact customer support is a farce policy! Pac code has been `` training '' ever since ( now on the 8th December, router has ``... Powered by Dixons Carphone further details ) can save on broadband with the latest offers from the best customer!., contact number, opening Times and when to call the Helpline contact is based YouView... - 6.00 pm every day Balance, 2 Pinfold Street Sheffield S1 2GU someone from our team. Tv service is based on YouView – an internet-connected service that combines Freeview with and... Standard network charge credit threshold and how to switch, guide dedicated to complaining broadband. An excellent reputation for customer service are between 9.00 am - 6.00 pm every day,... It was time to change your cookie settings at any time to have an excellent reputation for service! Recommend Plusnet to answer the phone, after experiencing bad customer service support phone are...

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